Modify or Cancel Order

Effective Date: November 11, 2024
Website: https://gailg.com
Contact Email: support@gailg.com

This policy explains our order cancellation process and the importance of providing accurate shipping information. It is designed to ensure fast fulfillment while maintaining fairness and transparency for all customers.

By placing an order on gailg.com, you agree to the terms outlined below.

A. Order Cancellation & Modification Window

Customers may request order cancellations or modifications within 4 hours of successfully placing an order.

During this 4-hour window, you may request changes such as:

Size or color adjustments
Quantity changes
Order cancellation

To submit a request, please contact us as soon as possible via:

Our Contact Us page, or
Email: support@gailg.com

Please include your order number, full name, and a clear description of your request. Requests are processed based on the timestamp of receipt.

B. Requests After the 4-Hour Window

After the 4-hour cancellation window, orders may already be in processing, packing, or shipment preparation.

• Modifications or cancellations cannot be guaranteed after this point
• If an order has already shipped, it can no longer be changed or canceled
• In such cases, customers may follow our Return & Refund Policy once the order is delivered

This policy allows us to maintain fast and efficient order fulfillment for all customers.

C. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including:

Street address
Apartment, unit, or suite number (if applicable)
City, state, and postal code

Please review your address carefully before submitting your order.

D. Incorrect or Incomplete Address

If a package is delayed, returned, or undeliverable due to an incorrect or incomplete address provided by the customer:

• Gailg is not responsible for delivery delays caused by address errors
• Additional reshipping fees may apply
• Original shipping fees are non-refundable

If a package is confirmed as lost due to an address error, we will review the situation on a case-by-case basis but cannot guarantee a refund or replacement.

E. Orders in Transit

Once a tracking number has been issued and the package is in transit:

• Shipping addresses cannot be modified by Gailg
• Delivery changes must be requested directly with the shipping carrier
• Carrier policies, fees, and approval processes apply

At this stage, shipment control rests with the carrier.

F. Customer Support

If you need assistance within the 4-hour cancellation window or have questions regarding shipping accuracy, please contact us:

Email: support@gailg.com

Our support team handles every request with care, transparency, and professionalism and will guide you through the appropriate next steps.